Legal information

General Terms and Conditions

These terms govern the relationship between LynxHaul s.r.o. and the customer ordering transport. They form an integral part of every order unless the parties have agreed otherwise in writing.

Effective from

Operator

Company name
LynxHaul s.r.o.
Company ID (IČO)
23022787
VAT ID (DIČ)
CZ23022787
Registered office
Olšanská 54/3, Žižkov, 130 00 Praha 3, Česká republika
Contact e-mail
info@lynxhaul.cz

I.Conclusion of the agreement

  1. The contractual relationship arises when the customer submits a written order and LynxHaul s.r.o. confirms it. E-mail communication is deemed to satisfy the written form.
  2. An order must state the place and date of loading and unloading, a description of the goods, their weight and dimensions, the number of handling units, the required vehicle type and contact persons at both ends of the route.
  3. The customer is responsible for the accuracy and completeness of the order details. If a discrepancy is found at loading, LynxHaul s.r.o. may refuse the transport or adjust the price to the actual scope.
  4. By confirming an order the customer acknowledges having read and accepted these terms.

II.Performance of the transport

  1. LynxHaul s.r.o. provides a vehicle matching the confirmed order at the agreed time. Loading and unloading times are indicative unless a fixed time has been expressly agreed.
  2. Loading, stowing and securing the cargo in the vehicle are carried out by the consignor and unloading by the consignee, unless agreed otherwise. The driver is entitled to point out manifestly incorrect stowage.
  3. Transport is performed under a CMR consignment note. The customer is responsible for handing over complete accompanying documents before transport begins.
  4. LynxHaul s.r.o. may perform the transport through a contracted carrier and is liable for that carrier's conduct as for its own.
  5. Waiting time at loading and unloading is included in the price for up to two hours. Waiting beyond that is charged according to the applicable price list.

III.Prices and payment terms

  1. The price is agreed individually for each order and stated in its confirmation. Unless agreed otherwise, the price does not include customs duties, taxes or third-party charges.
  2. Invoices are payable within the period stated on the tax document. In the event of late payment, LynxHaul s.r.o. is entitled to statutory default interest.
  3. Additional costs arising on the customer's side - in particular cancellation on site, incorrect details, standing time beyond the agreed waiting period or a change of route - are invoiced separately.

IV.Additional services

  1. Beyond transport itself, and subject to a separate agreement, LynxHaul s.r.o. arranges customs clearance, temperature-controlled transport, carriage of dangerous goods under the ADR Agreement, oversized and project transport, and short-term storage.
  2. Dangerous goods, temperature-sensitive goods and out-of-gauge consignments require prior written approval, including verification of documentation and vehicle equipment.
  3. Pallet exchange is not part of the service unless agreed in advance.
  4. Additional cargo insurance above the limits of the CMR Convention can be arranged at the customer's request and expense.

V.Withdrawal from the agreement

  1. The customer may cancel an order free of charge until the vehicle has been dispatched for loading.
  2. Once the vehicle has been dispatched, LynxHaul s.r.o. is entitled to reimbursement of costs actually incurred, in particular the cost of providing the vehicle and of the wasted journey.
  3. LynxHaul s.r.o. may withdraw from the agreement if the consignment does not match the order, contains goods excluded under Article VIII, or if the customer fails to provide necessary cooperation or documents.
  4. Neither party is liable for failure to perform caused by force majeure. The affected party shall inform the other without undue delay.

VI.Liability

  1. Liability for loss of, damage to, or delay of a consignment is governed by the CMR Convention on the Contract for the International Carriage of Goods by Road.
  2. Compensation for loss or damage is limited to 8.33 SDR units of account per kilogram of gross weight of the missing or damaged goods.
  3. In the event of delay in delivery, compensation is limited to the carriage charge for the consignment concerned.
  4. LynxHaul s.r.o. is not liable for damage caused by an inherent defect of the goods, insufficient packaging, incorrect stowage performed by the consignor, or damage resulting from the customer's instructions.
  5. Liability for indirect damage, lost profit and consequential economic loss is excluded to the extent permitted by law.

VII.Complaints

  1. The consignee is obliged to inspect the consignment on receipt. Visible damage or missing units must be recorded in the CMR consignment note at the moment of takeover.
  2. Concealed damage must be reported in writing no later than seven calendar days after receipt of the consignment.
  3. A claim must be supported by the CMR consignment note, the commercial invoice, photographic documentation and a quantification of the damage.
  4. The limitation period for claims arising from carriage is one year, or three years in the case of wilful misconduct or gross negligence, in accordance with the CMR Convention.

VIII.Prohibited goods

  1. Without prior written agreement we do not accept for carriage: cash, securities, precious metals and stones, jewellery, weapons, ammunition and explosives.
  2. We also do not accept narcotic and psychotropic substances, live animals, human remains and organs, or tobacco products and alcohol without the relevant excise documentation.
  3. Dangerous goods under the ADR Agreement are carried only after prior approval of the class, packaging and documentation.
  4. If the customer hands over excluded goods for carriage, the customer is liable for all damage so caused.

IX.Data protection

  1. The controller of personal data is LynxHaul s.r.o. Data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
  2. We process identification and contact details of the customer, its employees and contact persons at the loading and unloading sites, for the purposes of performing the contract, keeping accounts and meeting legal obligations.
  3. Data are retained for the duration of the contractual relationship and thereafter for the period required by law, in particular accounting and archiving legislation.
  4. Data subjects have the right of access, rectification, erasure, restriction of processing, portability and the right to object. Requests are accepted at the contact e-mail stated above.

X.Final provisions

  1. Matters not governed by these terms are subject to the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. In international carriage the CMR Convention prevails.
  2. Disputes shall be resolved primarily by agreement; failing that, the courts of the Czech Republic having jurisdiction over the registered office of LynxHaul s.r.o. are competent.
  3. If any provision of these terms is invalid or ineffective, the remaining provisions remain in force.
  4. LynxHaul s.r.o. is entitled to amend these terms. Orders already confirmed are governed by the wording effective on the date of confirmation.
  5. These terms are available in Czech, English and Russian. In the event of any discrepancy, the Czech version prevails.
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